Here is a Sample Customer Service Sales Resume,
Harold Kerzner
Home: 001-123-4567890 13 Route 57
Personal: 001-210-9876543 Charlotte, North Carolina, USA
email@example.com
Objective
Seeking for a position as Customer Service Sales Person to utilize my skills, knowledge, abilities and relevant experiences to attain the desired customer satisfaction level for the organization and also to push my career further in this field
Summary of Qualifications
As a customer service representative, I put all my competitive interpersonal communication skills into practice and attracted and retained more and more customers. I conducted market research to understand consumer behavior, maintained proper sales records to scan out the potential customers and then made plans to retain highlighted customers. Communicated needs and demand of the customers to the relevant departments and gave suggestions to improve quality of products and services to attaining optimum level of customer satisfaction.
Relevant Experience
Customer Service Representative
• Conducted personalized tours for new employees as part of the orientation program.
• Developed a customized order entry process to meet customers’ specific ordering needs, improving accuracy, on-time delivery, and customer satisfaction.
• Efficiently operated copy and fax machines to reduce equipment misuse.
• Designed comprehensive filing system, reliably filed and retrieved confidential records.
• Direct all aspects of staffing, personnel policy, facility maintenance, and customer service.
• Maintained records of departmental telephone information to reduce misdirected calls.
• Served as liaison between the management and customers
• Promptly resolved the problems faced by the customers
• Maintained proper record of all activities and then analyzed the data to make decisions
• Provided training to the new staff members to use their skills efficiently
Sales Representative
• Performed all assigned duties
• Advised customer in advantages of various types of programming and methods of composing layouts and designed for signs and displays
• Covered different areas and scanned out potential customers and reported to the customer service managers
• Maintained proper record of areas covered
• Inquired about the needs and demands of the customers
• Made use of computer software for documentation and report writing
Employment History
Customer Service Representative 2006 to Present
USA Laboratories INC North Carolina, USA
Sales Representative 2003 to 2006
Armal Inc. North Carolina, USA
Skills
• Outstanding Communication Skills
• Pleasing Personality
• Confident and Polite
• Knowledge of Computer Software
• Analytical Skills
• Needs Assessment
• Customer Retention
• Everyday Business Etiquette
• Records Management
• Critical Problem Analysis/Resolution
Awards
• Customer Service Representative, USA Laboratories Inc, North Carolina, USA 2007 I was awarded for my efficiency in delivering services to the customers to get maximum level of satisfaction of the customers and a significant increase in the list of regular customers.
Education
Master of Arts 2001
University of Arts North Carolina, USA
References
Available upon request
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